Customer
Services¡ªTechnological Supportive System Structure
Organizations, Rules, Staff of Customer Service
System and structure of customer services in Far-East KENET Group
are as follows:

The Structure of service displays the strictness and thoroughness
of customer service of Far-East KENET Group Technology Entity Ltd.
in two aspects:
On one hand, there are clear superior-subordinate functions in KENET
Technology Entity Ltd. to guarantee efficient monitoring in customer
support and service priority.
On the other hand, the structure of service is planned in accordance
with the geographical distribution to guarantee that our customers
enjoy instant support for diversified problems from right engineers.
In general, there are four levels in customer service structure, upgrading
from bottom to top, one by one. First, general engineers are divided
into L1 and L2. L1 engineers are system engineers with elementary
training, while L2 engineers with senior training. Second, senior
engineers consist of outstanding professionals in our company. Third,
manager in technology support center is the leader for all engineers.
And the fourth as the top is board of directors. Anything unsatisfied
in the service can be complaint towards upper levels. The higher lever
you turn to, the more efficient in problem solving and available resources
control. Higher or the top level can provide efficient assistance
directly for our VIP customers and major events. Regular survey for
customers¡¯satisfaction on our website allows clients give supervision
and feedback of our jobs. Therefore£¬the customer service we provide
are solid under the company. Personal strength can be fully used.
Our customers will enjoy instant support for diversified problems
from right engineers.
Staff
In order to make our job better and to ensure the customers¡¯ privileges,
the service system in KENET Technology Entity Ltd. are designed with
steady structure and several engineers with first-hand working experience.
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