远东科能


	Achievement

		Product & Service

		Achievement

Customer Services—Technological Supportive System Structure
Organizations, Rules, Staff of Customer Service
System and structure of customer services in Far-East KENET Group are as follows:

The Structure of service displays the strictness and thoroughness of customer service of Far-East KENET Group Technology Entity Ltd. in two aspects:
On one hand, there are clear superior-subordinate functions in KENET Technology Entity Ltd. to guarantee efficient monitoring in customer support and service priority.
On the other hand, the structure of service is planned in accordance with the geographical distribution to guarantee that our customers enjoy instant support for diversified problems from right engineers.
In general, there are four levels in customer service structure, upgrading from bottom to top, one by one. First, general engineers are divided into L1 and L2. L1 engineers are system engineers with elementary training, while L2 engineers with senior training. Second, senior engineers consist of outstanding professionals in our company. Third, manager in technology support center is the leader for all engineers. And the fourth as the top is board of directors. Anything unsatisfied in the service can be complaint towards upper levels. The higher lever you turn to, the more efficient in problem solving and available resources control. Higher or the top level can provide efficient assistance directly for our VIP customers and major events. Regular survey for customers’satisfaction on our website allows clients give supervision and feedback of our jobs. Therefore，the customer service we provide are solid under the company. Personal strength can be fully used. Our customers will enjoy instant support for diversified problems from right engineers.

Staff
In order to make our job better and to ensure the customers’ privileges, the service system in KENET Technology Entity Ltd. are designed with steady structure and several engineers with first-hand working experience.